Customer Specialist
Job Type:
Full-Time
Location:
Atlanta, GA
Last Updated:
11/06/2009
Job Description:
BlueLinx Corporation remains the leading domestic wholesaler of building products, serving independent dealers, industrial customers and large home improvement centers from over 70 locations in the United States and one location in Canada. BlueLinx creates value for our customers and vendors across the supply chain by providing an outlet for a significant portion of the building products and an ever-growing selection of distribution services that utilize our vast transportation assets and facilities, and a wide selection of third-party products. For additional information, please visit us on the web @ www.BlueLinxCo.com .
Position Purpose Summary:
Answers phones to respond to orders, general customer inquires, invoice questions, and customer complaints. First point of customer contact for general inquiries like pricing, products, scheduling etc. Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other employees to resolve inquires. Builds and maintains business relationship with clients by providing prompt and accurate service to promote customer loyalty. Assists in resolving general customer inquires / fulfillment issues, invoice questions, and customer complaints from inbound and outbound calls. Identifies potential sales opportunities, solicits orders and pass leads to inside / outside sales representatives.
Responsibilities:
- Understands the company’s vision, mission, and strategy; understands business unit objectives and sets/accomplishes individual performance goals accordingly.
- Provides customers with product and service information. Up-sells products and services.
- Transfers customer calls to appropriate staff as required.
- Identifies, researches, and resolves customer issues. Follows-up on customer inquires and follows-through for prompt resolution and customer satisfaction.
- Completes call logs, reports and various sales support tasks as required.
Solicits orders from customers (may make sales calls -- cold calls) and revises pricing schedule of orders as required.
Knowledge/Abilities:
Ability to project a professional company image through phone interaction. Must be self motivated and possess good organizational and time management skills. Basic negotiation and selling skills. Ability to multi-task and prioritize work. General knowledge of records management, handling customer problems, pricing, products, production planning/scheduling, sales support, inventory control, organization structure and corporate policies and procedures. Ability to negotiate prices, transmit orders for shipping, follow up with customers, and promptly resolve problems. Ability to provide excellent customer service at all times. Proficiency using Microsoft Office Suite Software and relevant sales systems technology.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.